Last updated: September 2026
Privacy Policy
Hereford Plumbers respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you use the Hereford Plumbers website or submit a plumbing enquiry through our website.
Hereford Plumbers is a local plumbing enquiry and referral service. We are not a plumbing contractor. Where appropriate, we may pass your enquiry to an independent plumbing professional who may contact you about the work you have requested.
1. Who we are
Hereford Plumbers is operated by:
[LEGAL BUSINESS NAME]
Address: [BUSINESS ADDRESS]
Email: infoadixweb@gmail.com
For privacy-related questions, you can contact us using the email address above.
2. Information we collect
When you submit an enquiry through our website, we may collect:
- Your name
- Telephone number
- Postcode
- Details of the plumbing service you require
- Description of your plumbing problem
- Whether your enquiry is an emergency
- Information you provide in any additional communication with us
We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information and website usage information, depending on the cookies and technologies being used on the website.
3. How we use your information
We may use the information you provide to:
- Understand your plumbing requirements
- Review and process your enquiry
- Determine which local plumbing professional may be suitable for your enquiry
- Contact you about your enquiry
- Pass relevant enquiry information to a suitable independent plumbing professional
- Help arrange contact between you and a plumbing professional
- Maintain records of enquiries
- Improve the operation and performance of our website
- Prevent fraud, abuse or misuse of the website
- Comply with legal and regulatory obligations
We will not use your information for purposes that are incompatible with the reason it was originally collected without providing appropriate information or obtaining consent where required.
4. Sharing your information with plumbing professionals
When you submit a plumbing enquiry, you understand that your information may be shared with one or more independent plumbing professionals who serve the relevant area and provide the type of service you have requested.
Information shared may include:
- Your name
- Telephone number
- Postcode
- Type of plumbing service required
- Description of the plumbing problem
- Whether the enquiry is an emergency
The purpose of sharing this information is to enable the plumbing professional to assess your enquiry and contact you regarding the requested plumbing work.
The plumbing professional is an independent business and is responsible for its own handling of your personal information once it receives your enquiry.
We do not guarantee that a plumbing professional will accept your enquiry, provide a quotation or carry out the requested work.
5. Our legal basis for processing
We process personal information only where there is a lawful basis for doing so under applicable data protection law.
Depending on the circumstances, this may include:
- Taking steps at your request in relation to the service you have asked about
- Our legitimate interests in operating and administering the enquiry service
- Compliance with legal obligations
- Your consent, where consent is specifically required
Where we rely on consent, you may withdraw that consent at any time.
6. Marketing
Your enquiry information is primarily used to deal with the plumbing request you have submitted.
If we want to use your information for separate direct marketing purposes where consent is required, we will obtain the appropriate consent.
Marketing consent will not be required simply to submit a plumbing enquiry.
We will respect your right to object to direct marketing.
The ICO requires organisations collecting information for direct marketing to explain clearly what they intend to do with the information.
7. Telephone calls and communications
If you provide a telephone number, we or an independent plumbing professional receiving your enquiry may use it to contact you regarding the plumbing enquiry you submitted.
We will not treat submission of an enquiry as unlimited consent to unrelated marketing communications.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including dealing with enquiries, maintaining appropriate business records, resolving disputes and complying with legal obligations.
As a general policy, enquiry information may be retained for up to 24 months, unless a longer retention period is reasonably required for legal, accounting or other legitimate purposes.
We will securely delete or anonymise information when it is no longer required.
9. Your rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Object to direct marketing
- Request information about how your personal data is being used
- Withdraw consent where processing is based on consent
To exercise a relevant right, contact:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
10. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Third-party services
We may use third-party service providers to operate parts of our website and enquiry system, such as website hosting, email delivery, analytics or security services.
Where appropriate, these providers may process personal information on our behalf.
We take reasonable steps to ensure that information is handled appropriately.
12. Children
Our website is intended for adults and is not directed at children.
We do not knowingly collect personal information from children for the purpose of providing plumbing referral services.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process information.
The latest version will always be published on this page.
14. Contact
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Hereford Plumbers
Email: infoadixweb@gmail.com
Address: [BUSINESS ADDRESS]